LEGAL INFORMATION & POLICIES
SouthEast Atlantic Transportation is committed to transparency, safety, and accessibility. Review our policies below.
Our Policies
Important Information You Should Read
This section covers key information regarding your rights and our commitments. Please take a moment to review.
Accessibility Notice
Terms & Conditions
Privacy Policy
ACCESSIBILITY NOTICE
At South East Atlantic Transportation (SEAT), we are committed to providing safe, reliable, and accessible transportation services to all passengers, including seniors and individuals with disabilities or special needs.
Our ADA-compliant vehicles are equipped with wheelchair lifts, ramps, and securement systems to ensure safe travel. Drivers are trained to provide courteous, hands-on assistance for passengers using mobility devices such as wheelchairs, walkers, or stretchers.
If you require specific accommodations, please let us know at the time of booking so our team can prepare in advance. We strive to provide equal access to all services and will make reasonable modifications to policies and procedures whenever necessary to serve our riders with dignity and respect.
For additional accessibility inquiries, please contact us at:
Phone: (305) 338-8435
Email: info@floridaseat.com
Privacy Policy
Thank you for choosing South East Atlantic Transportation (SEAT) for your non-emergency medical transportation needs.
We are committed to protecting your privacy and safeguarding the personal information you provide. By using our services or submitting your information through our website, you agree to the terms outlined in this Privacy Policy.
Please note that submitting information on our website does not guarantee or confirm service. A reservation is only confirmed once you receive an official confirmation email from our team.
We also offer a prepay option. If you prefer, you may provide payment by phone. Reservations are confirmed only after successful payment authorization.
Your information is used solely for the purpose of scheduling and completing transportation services. We do not sell, share, or disclose your information to third parties. All data is kept confidential and protected to the best of our ability.
Terms & Conditions
Welcome to South East Atlantic Transportation (SEAT)! By booking or using our transportation services, you agree to the following terms and conditions:
A valid credit card is required to confirm all reservations.
Special rates and surcharges may apply for holidays, special events, or extended service areas. Please contact our dispatch team for details.
Cancellations must be made at least 24 hours prior to the scheduled pick-up time to receive a refund, minus a 30% processing and reservation fee.
For non-airport transportation, we allow 15 minutes of complimentary wait time.
For airport arrivals, we allow 30 minutes of complimentary wait time for domestic flights and 45 minutes for international flights.
Additional wait time will be billed in 30-minute increments at the vehicle’s hourly rate.
No-shows will be charged the full fare.
For airport or port pickups, please contact us immediately upon arrival at (305) 338-8435 so our dispatcher can assist you.
Greeting services are available upon request for an additional fee.
Any changes or cancellations made less than 24 hours before the scheduled service will be subject to the full fare charge.
Gratuity is not included in the base fare.
By booking with SEAT, you acknowledge and agree to these terms and conditions.
Contact US
We’re here to help with your non-emergency medical transportation needs. Whether you need wheelchair, or ambulatory transport, our team is ready to assist you 24/7.
Give us a call
(305) 338-8435
Available 24/7
EMAIL US
info@floridaseat.com
For Recurring Rides & Other Inquiries
Office
Miami
Phone: (305) 338-8435
Email: info@floridaseat.com
Office: MIAMI FLORIDA
